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Frequently Asked Questions

1.  How long are shipping times?

Your products will ship within one to five days of you placing an order, and then take 10-20 days to reach your doorstep. Each product at UrbanStuff has an estimated delivery time that you can find in the product description.

2.  What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we will give you your money back in full. Then if possible, you can donate your product to a local charity, or simply recycle it.

3.  Can I cancel my order?

Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel the order but still receive the package, then please go ahead and do one of three things: recycle it, donate it or enjoy it.

4.  What happens if I get the wrong item?

If there is an issue with the order - if it's the wrong size, wrong colour, defective or otherwise not exactly what you wanted - then simply notify us, and we will give you a refund. You won't be asked to ship the product back to us.

5.  Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know, and we will get you a new one.

 

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